Terms of Service
These terms govern your use of mysite-name's laptop and computer repair services in England. Please read them carefully before booking any services to ensure a clear understanding of our repair operations, customer responsibilities, and the service process.
1. Service Agreement
By booking services with mysite-name—whether through our website, telephone, or in-person visit—you agree to these terms. Our computer repair services operate in compliance with relevant UK regulations and consumer protection laws.
We provide professional computer and laptop repair services through our qualified technicians across England, addressing various technical needs from hardware repairs to software troubleshooting.
2. Service Scope and Technical Capabilities
Our services include laptop repair, desktop computer servicing, component replacement, data recovery, and system optimisation. We handle common repair tasks for most computer brands and models within our technicians' qualifications and technical capabilities.
We reserve the right to decline work that requires specialist equipment we don't possess, involves devices with extensive liquid damage, or falls outside our technical expertise and component availability.
3. Customer Responsibilities
To ensure efficient service delivery, customers agree to:
- Provide accurate device information and repair history
- Disclose any known device issues or previous repairs
- Back up important data before repair work begins
- Provide device passwords and access codes when necessary
- Make payment arrangements as agreed
Proper preparation helps our technicians work efficiently and complete repairs successfully.
4. Diagnostic and Quotation Process
Services begin with device assessment to identify issues and required work. We provide detailed quotations including parts, labour, VAT, and estimated completion times before commencing any paid repair work.
Diagnostic fees may apply for complex hardware or software issues, though these are often incorporated into the repair cost if you proceed with our recommendations.
5. Parts and Component Quality
We use quality components appropriate for each repair scenario. Parts selection is discussed during quotation, with options ranging from manufacturer parts to reliable aftermarket alternatives.
Used or refurbished parts may be used for older devices where new parts are unavailable or economically impractical, with customer agreement.
6. Workmanship and Service Standards
Our technicians follow industry standards and manufacturer guidelines for all repairs. We use appropriate diagnostic equipment and techniques to ensure accurate fault identification and repair.
While we strive for comprehensive solutions, some repairs may represent the most practical approach given device age, value, and technical constraints.
7. Data Protection and Privacy
We take reasonable care to protect your data during repairs, but recommend you back up important files before service. We are not responsible for data loss during repair work, except where caused by technician negligence.
Our technicians will not access personal files without explicit permission, except where necessary for diagnostic or repair purposes.
8. Warranty and Service Guarantees
We provide 6-month warranty on labour for most repairs. Replacement parts carry separate warranties according to manufacturer or supplier terms, details of which are provided with service documentation.
Warranty covers defects in workmanship and component failure under normal use. It does not cover subsequent damage from accidents, misuse, liquid exposure, or unrelated component failures.
9. On-Site Service Protocol
Our technicians arrive at scheduled times with identification and necessary equipment. They follow strict professional conduct standards while working in your home or office and will respect your property throughout the service.
For complex repairs requiring workshop equipment, we may need to transport your device to our service centre with your permission.
10. Payment Terms and Pricing
Payment is due upon completion of the repair service. We accept various payment methods including cash, card payments, and bank transfers. Deposits may be required for extensive repairs or expensive components.
Final invoices may vary from initial estimates if additional work is required or different parts are needed, with customer approval sought for significant changes.
11. Device Storage and Collection
Completed devices should be collected within three working days of notification. Storage charges may apply for devices left beyond this period without prior arrangement.
Unclaimed devices may be subject to additional measures after 60 days, in accordance with our storage policy and relevant legislation.
12. Liability and Service Limitations
We provide professional computer services through qualified technicians, but cannot guarantee against future unrelated faults or normal device wear. Our liability is limited to the service value provided.
While we exercise care with all devices, we recommend maintaining appropriate device insurance for protection beyond our service scope.
13. Cancellation and Refund Policy
Appointments may be cancelled without charge with 24 hours' notice. Late cancellations or missed appointments may incur charges depending on technician scheduling impact.
Refunds for completed work are considered based on service quality and compliance with agreed specifications. Non-refundable parts costs are clearly identified during quotation.
14. Dispute Resolution
In the event of any service concern, we encourage direct communication with our service manager to resolve issues constructively. If resolution cannot be reached, disputes will be handled under the laws of England and Wales.
We are committed to addressing service concerns fairly and promptly. Please contact us first at [email protected] with any issues before pursuing formal dispute resolution.
15. Terms Modification
We reserve the right to update these terms periodically to reflect changes in our services, UK regulations, or industry practices. The current terms are always available on our website, and continued use of our services constitutes acceptance of any updates.
For questions about these terms or our computer repair services, contact us at: [email protected]. We're here to support your device maintenance needs through our professional repair services.