Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our laptop and computer repair services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our computer repair services, including your name, contact details, device information, repair history, and technical requirements. For diagnostic services, we may collect technical data about your device's performance, error logs, and hardware specifications.
We also collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality computer repair services and includes:
- Processing repair bookings and managing technician schedules
- Maintaining device repair histories and service records
- Coordinating parts ordering and warranty claims
- Managing service documentation and repair certifications
- Handling customer service inquiries and technical support
We handle your information responsibly, using it solely for your device service requirements.
3. Device and Technical Data
We maintain records of your device specifications, repair history, service work, and technical issues. This includes hardware details, software configurations, and diagnostic results that help our technicians provide appropriate repairs.
Device information is accessed only by authorised technicians directly involved in your service. We treat all technical data with strict confidentiality and do not access personal files without explicit permission.
4. Data Security Measures
We implement industry-standard security protocols to protect your personal information and device data. All customer records are stored on encrypted systems with role-based access controls. Physical service documents are securely stored and shredded after the retention period.
Our technicians follow strict data handling procedures when working with customer devices, ensuring your digital privacy is maintained throughout the repair process.
5. Data Processing Basis
By using our computer repair services, you consent to us processing your information as outlined in this policy. This includes processing necessary for fulfilling our services, including device assessment, repair coordination, and warranty administration.
6. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as parts suppliers for warranty claims, manufacturers for technical support, and component distributors for specialised repairs.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information to marketing companies or third-party advertisers.
7. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another service provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
8. Data Retention Period
We retain your personal data for as long as necessary to fulfil our services and legal obligations. Device repair records and service documentation are typically archived for 3 years to allow for warranty claims and technical support, unless you request earlier deletion.
After the retention period expires, we securely delete or anonymise your personal information, though we may retain minimal data for legal compliance purposes.
9. Data Recovery and Backup
During repair services, we may need to handle your data for recovery purposes. We always seek explicit consent before accessing personal files and recommend customers back up their data before any repair work begins.
For questions about our privacy practices or to make a complaint, contact us at: [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
10. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025